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We love the challenge of working with a client preparing to open a new hotel or venue. It’s exciting and rewarding – and lets us draw on our full mix of training and consultancy skills.

In fact, we’ve been closely involved in the openings of over 30 hotels, hospitality venues and visitor attractions throughout the UK and Republic of Ireland, leading to our reputation as experts in this field. Our clients have included hotels ranging from five-star luxury, Country House to three and four-star establishments, as well as restaurants and leading visitor attractions.

  If you’re in the pre-opening stage, you can choose from our menu of options which includes Action Planning with the management team, creating Standards Manuals, developing a pre-opening Training Plan and delivering a range of relevant and practical modules including Sales and Customer Service modules.
  Pre-opening Model  
  Post-Opening Evaluation  

We also provide on-going support after you’ve opened your doors to the public, including:

Refresher and Top-up Training

Service Evaluation

Customer/Guest Feedback

Mystery Shopping